Here is your first step By Sonya Yeh Spencer, ITA NLP Trainer, Advanced NLP Coach Are you in the process of change? Maybe a new job, contract, project or relationship and maybe you would like this new development to be a success. Starting on the right foot might just give you a head start. As you continue to pay attention to the words you are reading, consider the following questions:
Business
New research shows that rudeness between employees can have a far worse impact on a business than rudeness directed toward customers, or even employee incompetence. Christie Nicholson reports from http://www.scientificamerican.com… Four separate studies published in the August issue of the Journal of Consumer Research provide some scientific evidence along these lines. Nearly 60 to 120 subjects were placed in various situations where they witnessed inter-employee rudeness as well as employee incompetence. And the researchers found that employee rudeness had a significantly greater impact on subjects’ overall opinion of the company than bad service.
By By Sonya Yeh Spencer, ITA NLP Trainer, Educator, Coach The old Chinese saying, roughly translated here, “Know thy self and your enemy will ensure you win every time” doesn’t sit so well with me these days. I prefer to think “Know thy self and others for long term success”. Why do I say for “long term success”? Because by actively understanding yourself and others, you can appreciate and act accordingly in response to the dynamic nature [Read more...]















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